privacy policy
KT Plan Support
Last updated: 01/10/2025
1. Why We Collect Information
We collect personal information so we can provide our services effectively. This includes:
Delivering NDIS supports and carpentry services.
Communicating with you about appointments, quotes, and services.
Meeting our legal and funding obligations.
2. What Information We Collect
The information we may collect includes:
Your name, address, and contact details.
Information about your NDIS plan and goals (for NDIS participants).
Health or support needs relevant to your services.
Payment and billing details for carpentry services.
3. How We Use Your Information
We use your information to:
Provide and coordinate your services.
Communicate with you and your support network.
Meet NDIS and legal requirements.
Improve the quality of our services.
4. How We Protect Your Information
All personal information is stored securely (physical files and/or electronic systems).
Only authorised staff have access to your information.
We take reasonable steps to prevent loss, misuse, or unauthorised access.
5. Sharing Information
We will not share your personal information without your consent, unless:
It is required by law.
It is necessary to prevent a serious threat to health or safety.
It is needed to meet our obligations under the NDIS.
6. Accessing and Updating Your Information
You have the right to access the personal information we hold about you, and to request corrections if it is inaccurate. Please contact us to make a request.
7. Complaints
If you believe your privacy has been breached, please contact us so we can resolve the issue. If you are not satisfied, you can also contact the Office of the Australian Information Commissioner (OAIC) or the NDIS Quality and Safeguards Commission.
8. Contact Us
If you have questions about this Privacy Policy or how your information is handled, you can contact us at:
KT Plan Support
Phone: 0484 373 169
Email: info@ktplansupport.com.au